Shipping & Returns

What are your shipping rates and options

Shipping rates are calculated based on the product and amount ordered, the shipping destination, and the delivery option. To determine the cost of shipping add the products you want to your cart, select your country and delivery option. The cart will update to show the shipping rate for your order.

Domestic Delivery within Australia
Orders $100 and over: FREE Shipping
Orders from $25 to $100: $15.00
Orders up to $25: $8.00
Express Shipping: $25

International Postage
Orders $150 and over: FREE Shipping
International Standard: $35.00
International Express: $55.00

All prices are in Australian dollars (AUD).

We ship UNFRAMED prints overseas using mailing tube or carton box (it depends on the size of print you order). Framed prints are shipped within Australia only.

 

How long will it take to receive my order?

Any unframed prints sized up to A2 are estimated to SHIP within 3 business days, and framed orders (up to A2 size) are estimated to ship within 5 business days from the acceptance of the order by us.

Framed and unframed large size prints (A1+ size) are estimated to SHIP within 7-9 business days. Once the order is shipped, you will receive an email notifying you.

Do you ship worldwide?

Yes, we ship worldwide to most countries*.  Please contact us to find out if we ship to your designated country.

* Conditions: We ship UNFRAMED prints overseas using mailing tube or carton box (it depends on the size of print you order). Framed prints are shipped within Australia only.

How will you ship my order?

Our main shipping carrier is Australia Post, but also we can offer FedEx/DHL Post by your request. We will send a tracking number once the order has been shipped to you. If the order is less than AU$150, then no signature is required. If the order is over $150, then a signature will be required.

Please note that when the mailing tube with print arrives, take great care when opening it to ensure it is not damaged or allow your framing professional to open.

We will not accept any responsibility and will not offer refunds for damaged prints which were incorrectly taken out of the postal tube or box.

Can I have my order ASAP?

Yes, you can. Just let us know if you need an urgent delivery and we will do our best to organize it. Please contact us for an express shipping quote.

Can I cancel my order?

You must contact us within 24 hours of placing an order with a cancellation. Any cancellations after 24 hours will not be accepted.

Do you offer returns?

For returns policy please see our Terms and Conditions of Use and Purchase. Please note that NO REFUNDS will be given when you provide us with wrong dimensions for any of the goods purchased, for ANY custom FRAMED prints (unless damaged) and in relation to all sale items.

What is your return policy?

We accept returns within 30 days.  You will find more details here on our Terms and Conditions of Use and Purchase in relation to returns. Please note, we DO NOT accept returns on FRAMED pieces or on SALE items.

If there are any issues with your order, please email us straight away and we will try to resolve any issues as we are committed to deliver excellent customer service.

What if my print was damaged in the delivery process?

If your print was damaged in transit, please contact us and we can provide a replacement. Please take a photo of the damage as soon as it possible and retain all original, damaged packaging materials.

What if my order was lost in transit?

If your order was lost in transit by one of our carriers, please contact us within 48 hours of non-delivery.